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Cancellations - Refunds

Returns

Due to the perishable nature of our products, returns and refunds cannot be processed once an order is in the warehouse or already shipped.

Product Availability

In the rare event an item is out of stock, we reserve the right to substitute out of stock items with items of equal nutritional value.

Cancellations

*** Cancelling a subscription does not cancel pending orders.***

*** Please refer to the order cancellation policy below.***

 

Orders can be cancelled if the order has not been shipped. Once an order has shipped, it cannot be cancelled, returned or refunded. 

To cancel a pending order, you must call or email that request. Please email your request to atkins@egourmetsolutions.com or call 1-888-435-2448.

Subscriptions can be cancelled at any time. However, if a subscription order has already shipped it cannot be refunded, returned or cancelled. The cancellation request will go into effect for the next scheduled shipment.

 

Damages

Packages are sent “No Signature Required”, which means that FedEx and UPS will leave them unattended outside your delivery address if they deem it safe to do so. Otherwise, a signature may be required for delivery. We are not responsible for damaged shipments resulting from FedEx or UPS being unable to leave a package.

UPS and FedEx may deliver packages at any time between 7:00 A.M. and 10:00 P.M. Frozen items will thaw if not placed in the freezer on the day of delivery. It is the customer's responsibility to ensure they can receive the package on the date of delivery. No refunds or credits will be issued for orders that were delivered on time.

Instances in which your order's shipping may be delayed include, but are not limited to; credit card payment issues, weather delay issues, incorrect shipping addresses, and out of stock items.

We are not responsible for orders damaged or delayed due to incorrect addresses or weather delays.